Shipping and Returns


SHIPPING

All merchandise sold on www.withlovetasnim.com is wholly managed by Nuffnang Sdn Bhd, with product fulfilment by Nuffnang's production partner, FamsyMall, Malaysia's leading online custom gift platform, specialising in apparel and gift merchandise. FamsyMall prints all merchadise on demand and locally, so please be patient on the slightly longer than usual wait time. 

It takes approximately 3-7 working days to print and package your order, and your item usually arrives to you within 8-14 working days after payment has been made. An email confirmation with the order details and tracking information will be sent once your order has been processed. 

For urgent orders and enquiries, please do contact us at merch@nuffnang.com or +60 3-2694 8828 (only during business hours, Mon-Fri 9am - 6pm) so we can do their best to help you expedite the production and shipment. Extra fees may apply.

 Country Rate Delivery Time
Semenanjung Malaysia (West)
RM8
5-9 working days
Malaysia (Sabah & Sarawak)
RM14
7-10 working days
Singapore
RM25
7-10 working days

 *more countries coming soon!

CUSTOMS DUTIES & TAXES

High value orders may impose a custom duties and taxes charge that are not included in the price of the goods you purchase online in countries other than Malaysia. These charges are the responsibility of the customer and to be borne by them. 

RETURNS

Just a kind reminder that all our outfits and products are made to order, so we do not accept returns for size changes. However, in circumstances where the size is incorrectly ordered, we can provide you a good discounted rate for replacements. Choose your sizes by checking the sizing chart of each individual item.

For items that arrive to you in the wrong condition - incorrect size, incorrect print, unsatisfactory print etc, we will do a direct 1 for 1 replacement. Contact us within 7 days of receiving your parcel to let us know and we will process the replacement! This process generally takes only between 24-48 hours.

REFUND POLICY

For items that arrive to you in the wrong condition - incorrect size, incorrect print, unsatisfactory print etc, you are eligible for a no questions asked, full refund on the product item itself (minus shipping costs). We do not accept refund requests due to change of mind.

ITEM PROCESSING TIMES

Standard items take 1-2 weeks processing time